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Shipping & Returns

Free shipping on THERAPUMP for Australia & New Zealand Orders

Therapump orders are dispatched from our Australian Distribution Centre in plain packaging using Australia Post Express Post service.

Orders can be tracked from dispatch to delivery through Australia Post’s tracking system. https://auspost.com.au/mypost/track/#/search

Australian Orders

Australia Post Express Post up to four (4) working days:
 

  • Discreet packaging

  • Tracking number provided via dispatch confirmation email 

  • Signature on delivery 


*Estimated transit times are provided by Australia Post.

New Zealand Orders

Australia Post Express Shipping up to seven (7) business days.

  • Discreet packaging

  • International tracking number provided via dispatch confirmation email 

  • Signature on delivery 


*Deliveries outside of major cities may take longer. 

AU$20 on THERAPUMP for International Orders

Delivery for USA, Canada, Asia, UK & EU customers.

Australia Post International Post can up to twenty-one (21) business days:

  • Discreet packaging

  • International tracking number provided via dispatch confirmation email 

  • This is a track and trace service that does not require your signature when the order is delivered


*Estimated transit times are provided by Australia Post and their global shipping partners

International customers visiting this site warrant, understand and agree to the following:

  • Customer will be liable for any customs charges, duties, or tariffs for their destination country

  • If local customs impound the goods sent from Therapump, charges and /or cost of goods cannot be refunded.

  • If the goods are returned to Therapump Australia, the customer will be charged additional delivery fee to resend the parcel.

General Information

*Orders are dispatched within 1-2 business days.
*All transit times are estimates only. 

12 month warranty from date of purchase against manufacturing faults and defects.
Warranty is void if misused or improper handling.

For further information or questions, contact us via our Support page or email us at admin@therapump.com.au

Faulty Returns Globally

If you experience technical or operating issues with the THERAPUMP, please click here or email (support@therapump.com.au) with a description of the issue, including a short video or pictures of the problem. Once accessed and if deemed faulty, the team will advise of the return details.

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